FAQ's

Frequently Asked Questions (FAQs)

Who are Avendi?

Avendi is a UK-based supplier of workwear, safety footwear, PPE, and protective clothing for professionals and businesses. We combine modern online convenience with over 40 years of industry experience through our parent company, Harper Martin Ltd.

Is Avendi a UK company?

Yes. Avendi operates in the UK and serves customers nationwide, offering fast delivery and dedicated customer support. Avendi is a trading style of Harper Martin Ltd.  Registered in England & Wales Reg. 01908388.

Ordering & Products

Do I need a business account to order?

No. Avendi welcomes both individual consumers and business customers. Whether you need a single item or bulk quantities, you can order online without an account.

What types of products do you sell?

We specialise in:

  • Workwear & corporate clothing

  • Safety boots & footwear

  • PPE (gloves, masks, helmets, eye protection)

  • Hi-visibility clothing

  • Weatherproof & protective outerwear

Are your products certified and compliant?

Yes. Our PPE and safety products comply with relevant UK and EU standards, including EN and ISO requirements where applicable. Certification details are listed on individual product pages.

Do you sell branded or logo-ready clothing?

Yes. Many of our garments are suitable for custom branding or embroidery. If branding is available, it will be clearly stated on the product page or you can contact us for assistance.

Sizing & Fit

How do I choose the correct size?

Each product page includes a size guide where available. If you’re unsure, our team is happy to help you choose the right fit before ordering.

What if the size doesn’t fit?

No problem — please see our Returns & Exchanges section below for guidance.

Delivery

How long does delivery take?

Most orders are delivered within 3–5 working days.
Some branded or specialist items may take slightly longer, and this will be shown at checkout.

Do you offer next-day delivery?

Next-day delivery may be available on selected items. Availability and pricing will be shown during checkout.

Do you deliver outside the UK?

Currently, Avendi focuses on UK deliveries. If you require international shipping, please contact us to discuss options.

Returns & Refunds

What is your returns policy?

You can return unused items in their original condition within 21 days of delivery. Full details are available on our Returns Policy page.

Are branded or personalised items refundable?

Unfortunately, custom-branded or personalised items cannot be returned, unless faulty.

How long do refunds take?

Once your return is received and approved, refunds are typically processed within 15 working days.

Pricing & Payment

Are prices shown inclusive of VAT?

Yes, unless stated otherwise. VAT-exempt items (such as certain safety footwear) will be clearly identified.

What payment methods do you accept?

We accept major debit and credit cards, along with other secure online payment methods displayed at checkout.

Do you offer trade or bulk pricing?

Yes. Businesses ordering in volume may qualify for trade pricing or discounts. Please contact us to discuss your requirements.

Accounts & Support

Do I need to create an account?

You can check out as a guest, but creating an account allows you to:

  • Track orders

  • View order history

  • Save delivery details

How can I contact customer support?

Our support team can be reached via:

We aim to respond as quickly as possible during business hours.

Quality & Sustainability

Are your products durable and suitable for professional use?

Yes. We only stock products designed for real-world working environments, prioritising durability, comfort, and safety.

Do you offer sustainable or eco-friendly options?

Where available, we stock products made with sustainable materials or responsible manufacturing practices, clearly marked on product pages.

Still Have Questions?

If you can’t find the answer you’re looking for, please contact our friendly team — we’re always happy to help.