Privacy Policy

Last Updated: March 2026

Avendi (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data.

Avendi is a trading style of Harper Martin Limited (Company No. 01908388), a family-owned UK company established in 1985. For the purposes of applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, Harper Martin Limited is the Data Controller of your personal information.

1. Information We Collect

We collect personal information that you provide directly to us when you visit www.avendi.co.uk, make a purchase, or contact our support team. This includes:

Identity &Contact Data: Name, billing address, delivery address, email address, and telephone number.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, and location.
Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We process your data based on the following legal grounds:

Contractual Necessity: To process and deliver your orders, manage payments, and collect money owed to us.
Legal Obligation: To comply with tax, audit, and anti-fraud regulations.
Legitimate Interests: To improve our website, provide customer support, and ensure network security.
Consent: To send you marketing communications (which you can opt-out of at any time).

3. Data Sharing & Third Parties

We do not sell your personal data. We only share information with trusted third parties necessary for our operations:

Service Providers: Including Shopify (our e-commerce platform), IT support, and hosting services.
Payment Processors: Such as Shopify Payments and PayPal. We do not store full credit card details on our servers.
Delivery Partners: Including national carriers required to fulfil your shipment.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.

4. International Data Transfers

Our store is powered by Shopify. Your data may be transferred outside of the UK to Shopify’s secure servers in the US or Canada. These transfers are protected by standard contractual clauses or adequacy decisions ensuring your data remains secure.

5. Your Legal Rights

Under UK Data Protection law, you have the right to:

Access your data.
Correct inaccurate data.
Erase your data (the "Right to be Forgotten").
Object to or restrict processing.
Data Portability (transferring your data).
Withdraw Consent at any time.

To exercise these rights, please contact our Data Compliance Officer at css@avendi.co.uk.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for VAT and tax purposes).